Spa Etiquette & Policies

What to Expect 

Thank you for choosing Enchanted Day Spa for your relaxation and beauty needs. Please be mindful of the following policies that are drawn for your comfort and enjoyment. Thank you for your cooperation and patronage.

Appointments

We welcome walk-in appointments, however, to ensure that your service is scheduled at the best time for you, we recommend that you reserve your appointments 1 to 2 weeks in advance. You can schedule your appointments by telephone or email.

Late Arrivals

Being on time for your appointment is greatly appreciated and is a courtesy to  our other clients and staff. If you arrive late for your scheduled appointment, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value.

Cancellation Policy

A credit card will be required to guarantee services at the time of booking. A 24 – hour cancellation notice is required to avoid a cancellation charge for any scheduled services.

Group Bookings

For parties of three or more, please contact our group coordinator, Jeanet, for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Spa is available at no additional cost; please inquire for  available dates.

Coupons and Promotions

You may only use promotion at a time. All Spa Specials are honored at time of booking if its still posted on our website.

Gift Certificate Policy

Spa Gift Certificates can be purchased By Phone or In Person. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Prices, Services & Gratuities

All prices, services and hours of operation at The Spa are subject to change without notification. Please call to confirm current rates, services and hours of operation. Our spa reservationists are here to assist you in planning The Day Spa experience that best suits your individual needs. Gratuities are very much appreciated but are not accepted in credit cards. 

Forms of Payment

We accept cash and all major credit cards. Services may be pre-paid over the phone or paid at the time of service. A credit card number is required to hold your appointment.

Inappropriate Behavior

This is a Professional Spa Establishment: Our trained therapists and estheticians are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.